Shipping policy
Shipping Policy
Effective Date: May 28, 2026
Table of Contents
1. Where We Ship
We currently ship to the following regions:
- United States — all 50 states (mainland addresses)
- United Kingdom — mainland England, Scotland, and Wales
- European Union — all EU member states (mainland addresses)
Mail forwarding services cannot be used to redirect orders to unsupported regions. Orders placed using a forwarding address may be cancelled.
2. How Your Order Is Fulfilled
Because every Mora Ata product is made to order and custom-labeled for your purchase, your total delivery time has two stages:
Fulfillment Time
Fulfillment time is how long it takes to prepare, fill, and label your order before it is handed to the carrier. This depends on your order size:
| Order Size | Fulfillment Time |
|---|---|
| 1 – 20 products | 2 working days |
| 21 – 100 products | 7 working days |
| 101 – 999 products | 12 working days |
| 1,000+ products | 30–60 working days |
For most customers placing individual orders (1–20 items), fulfillment is completed within 2 working days. Working days are Monday through Friday, excluding public holidays.
Shipping Time
Once your order is fulfilled and collected by the carrier, shipping time begins. Estimated shipping times by region are listed in the next section. Your total estimated delivery window is fulfillment time + shipping time.
3. Delivery Times by Region
The times below reflect shipping time only (after fulfillment is complete). All times are estimated working days and may vary depending on carrier, weather, or customs processing.
United States
| Shipping Method | Estimated Shipping Time |
|---|---|
| Standard Standard | 2–5 working days |
Estimated total delivery (US): approximately 4–7 working days for standard orders of 1–20 items.
United Kingdom
| Shipping Method | Estimated Shipping Time |
|---|---|
| Standard Standard | 4–7 working days |
| Express Express | 1 working day |
Estimated total delivery (UK standard): approximately 6–9 working days for standard orders of 1–20 items.
Estimated total delivery (UK express): approximately 3 working days for standard orders of 1–20 items.
European Union
| Country / Region | Standard Shipping | Express Shipping |
|---|---|---|
| France | 6 working days | 1 working day |
| Germany | 5 working days | 1 working day |
| Netherlands | 4 working days | 1 working day |
| Spain | 5 working days | 1 working day |
| Italy | 5 working days | 1 working day |
| Belgium | 4 working days | 1 working day |
| Sweden | 8 working days | 1 working day |
| Denmark | 8 working days | 1 working day |
| Poland | 5 working days | 1 working day |
| Other EU Countries | 5–9 working days | 1 working day (where available) |
Estimated total delivery (EU): approximately 7–11 working days for standard orders of 1–20 items, depending on destination country.
4. Shipping Costs
Shipping costs are calculated at checkout based on the total weight of your order and your delivery address. Selfnamed uses weight-based pricing rather than flat rates, which ensures you pay a fair cost whether you order one item or several.
As a general guide, Mora Ata product weights (including packaging) are approximately:
| Product Type | Approximate Weight |
|---|---|
| Small face care (serums, oils — 15–50ml) | 80g – 150g (2.8–5.3 oz) |
| Mid-size products (cleansers, toners — 100–200ml) | 200g – 300g (7–10.6 oz) |
| Large body & hair care (400–500ml) | 500g – 700g (17.6–24.7 oz) |
The exact shipping cost for your order will be shown at checkout before payment. We do not add any markup to shipping costs — what Selfnamed charges us is what you pay.
5. Order Tracking
Once your order has been fulfilled and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time.
Tracking information is typically available within 24–48 hours of your order being handed to the carrier. If you do not see tracking updates immediately, please allow one full business day for the system to update.
You can also log into your Mora Ata account at moraata.com to view your current order status at any time.
If you have not received a shipping confirmation email within 5 working days of placing your order, please contact us at privacy@moraata.com and we will investigate promptly.
6. Customs, Duties & Taxes
United States
Orders shipped within the United States are not subject to customs duties. Applicable sales tax may be collected at checkout depending on your state of residence.
United Kingdom
Because Mora Ata ships from EU-based Selfnamed facilities, UK orders may be subject to import duties and VAT as a result of post-Brexit trade regulations. UK customs costs are included in the shipping price charged at checkout — we cover these so you do not receive an unexpected bill at the door.
European Union
Orders shipped within the EU are fulfilled from Selfnamed's European facility and are not subject to import duties. Local VAT may apply depending on your country of residence and will be shown at checkout where applicable.
7. Delivery Address
Please ensure your delivery address is complete and accurate before placing your order. Once an order has entered the fulfillment process, address changes may not be possible. Contact us immediately at privacy@moraata.com if you need to update your address — we will do our best to accommodate your request before the order ships.
If a package is returned to us due to an incorrect, incomplete, or undeliverable address provided by you, you will be responsible for the cost of re-shipment.
We ship to mainland addresses only within the US, UK, and EU. We are currently unable to ship to PO Boxes, islands, or offshore territories.
8. Lost or Damaged Orders
We take the quality and safe delivery of your Mora Ata products seriously. If your order arrives damaged or does not arrive at all, please follow the steps below:
- Damaged items: Please contact us within 7 days of delivery at privacy@moraata.com with your order number and photographs of the damaged packaging and product. We will work with our fulfillment partner to resolve the issue, including replacement or refund where applicable.
- Lost shipments: If your tracking shows no movement for more than 7 working days or your estimated delivery window has passed, please contact us. We will open an investigation with the carrier. Lost shipments confirmed by the carrier will be replaced or refunded at no additional cost to you.
Please note that Mora Ata cannot be held liable for delays or losses caused by incorrect addresses provided at checkout, failed delivery attempts where no one was available to receive the package, or circumstances beyond our control (natural disasters, carrier strikes, etc.).
9. Holiday & Peak Season Delays
During major holiday periods — including but not limited to the Thanksgiving and Christmas/New Year season, Valentine's Day, and Mother's Day — order volumes across the beauty industry increase significantly. This may result in fulfillment and shipping times that are longer than the standard estimates shown above.
We recommend ordering at least 2–3 weeks in advance during peak seasons to ensure timely delivery. Selfnamed publishes annual holiday cut-off dates, and we will communicate these to our customers via email and on our website when available.
Mora Ata is not responsible for carrier delays during peak periods, but we will always keep you informed and do our best to minimize any disruption to your order.
10. Contact Us
Have a question about your shipment? We're here to help. Our standard response time is within 24 hours on business days.
By email: privacy@moraata.com
By mail:
Mora Ata
Attn: Customer Care
4747 Research Forest Dr, Suite 180-573
The Woodlands, TX 77381
United States of America
You may also visit our website to track your order or browse our FAQ for quick answers.
© 2026 Mora Ata. All Rights Reserved. | www.moraata.com | privacy@moraata.com